Before you start filling in…
- This questionnaire contains questions about your satisfaction and the image you have of TOORS cz. The questions are divided into different sections, each representing a certain theme; products and services, communication, behavior, image and core values.
- All the data will be processed anonymously and will be strictly confidential. The data regarding this research will be available for inspection by the researcher only.
- Filling in the questionnaire will take approximately 15 minutes.
Caution: there are no right or wrong answers. In most of the cases it is about your opinion or about how you feel about a certain topic. The questionnaire consists of open and closed questions. It is important that you try to fill in all the questions as good as possible, and that you follow the order as indicated.
If the answers start with square (
), more answers can be selected.
If the answers start with circle (
), you can select only one answer.
Questions labelled by asterisk (*) are obligatory; it will be not possible to send this questionnaire if no answer is selected.
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1. To begin with, could you mention three associations you have when you think about TOORS? Try to write down the three associations that come up in your mind first. (*)
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2. What is the name of your company? (*)
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3. What is your function/department within the company? (*)
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4. What is your opinion about the TOORS products in general? (*)
Please select one answer
5. Which of our products should be improved in your opinion? (more answers possible)
6. What is your opinion about the services offered by TOORS cz? (*)
Please select one answer
7. Which services do you use?(more answers)
8. Which services are you satisfied about? (more answers)
9. Which services could be improved in your opinion? (more answers)
10. Are there any services you miss? (*)
Please select one answer
11. What services do you miss?
12. What is your main reason for contacting TOORS?
13. How often do you personally meet a representative of TOORS? (*)
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14. Would you like the possibility of sales assistance from a TOORS representative in your local sales activities? (*)
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15. Please indicate to what degree you are satisfied with the following arguments/topics. I am satisfied with the quality of the TOORS products
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I am satisfied with the quality of the TOORS services
I am satisfied with the price/quality ratio of the TOORS products
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I am satisfied with the price/quality ratio of the TOORS services
I am satisfied with the transport provided by TOORS
16. Which of our services, and what in particular, should be improved in your opinion?
17. Please indicate to what degree you are satisfied with the following arguments/topics.I am satisfied with the communication of TOORS towards us
I am satisfied with the amount of contacts/visits I have with TOORS
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When problems occur, I am satisfied with the response time of the TOORS representative
I am satisfied with the quality of the response
I am satisfied with the information provided by TOORS on product installation
I am satisfied with the information provided by TOORS on product specifications
I am satisfied with the information provided by TOORS on transportation
I am satisfied with the information provided by TOORS on multipricelists
I am satisfied with the information provided by TOORS on prices
18. Please indicate to what degree you are satisfied with the following arguments/topics.My TOORS representative has enough knowledge about the TOORS products
I am satisfied with the e-mail contacts
I am satisfied with the telephonic contacts
My TOORS representative approaches me in a positive way
TOORS provides us with enough support
I have confidence in my TOORS representative
My TOORS representative keeps his promises
19. My general opinion about the behavior of TOORS is:
20. Please indicate to what degree you are satisfied with the following arguments/topics.TOORS adds value to the its products
TOORS shows commitment towards us
The factory of TOORS has charisma
The communication tools provided by TOORS show uniformity
I am satisfied with information and functionality of TOORS web
21. What do you consider the added value of TOORS?
22. What would you like to be the added value of TOORS?
23. Do the next items fit to TOORS?TOORS...
Is optimistic
Is positive
Is professional
Is reliable
Is entrepreneurial
Supports us
Respects us
Is friendly
Can solve problems
24. Could you please provide some arguments for the items you marked ‘No’? Why ‘No’? What do you miss / to what should TOORS pay attention?
25. What other things can TOORS do to improve its performance towards customers?
Customer survey 